This Privacy Policy explains how Posh Desserts Ltd (“we“, “us“, or “our“) collects, uses, and protects your personal information when you visit our website poshdesserts.co.uk or interact with us through our social media, messaging platforms, or when placing an order.
We are committed to protecting your privacy and handling your data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Posh Desserts Ltd
Website: www.poshdesserts.co.uk
Contact us : via whatsApp or contact us page
Location: United Kingdom
2. What Personal Data We Collect
We may collect the following types of personal information:
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Contact Information: Your name, email address, phone number, delivery address.
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Order Details: Items ordered, preferences, allergy notes, event dates.
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Payment Information: While payments are processed through third-party providers, we may receive limited information (e.g. payment status).
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Social Media Communications: Messages sent via WhatsApp, Instagram, or Facebook.
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Website Usage Data: IP address, browser type, location, pages visited (collected through cookies and analytics tools).
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Marketing Preferences: Your choices regarding receiving promotional messages.
3. How We Use Your Data
We collect and process your personal information for the following purposes:
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To communicate with you about your enquiry or order.
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To fulfil and deliver your order, including allergy-related safety.
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To provide customer support.
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To manage bookings (e.g. for wedding cake consultations).
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To improve our website and services (via analytics).
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To send occasional marketing communications (if you’ve opted in).
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To comply with legal obligations.
4. Legal Basis for Processing
Under UK GDPR, we process your data using the following lawful bases:
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Contractual obligation: To process and deliver your orders.
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Legitimate interest: For business operations and service improvements.
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Consent: For marketing communications and analytics tracking.
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Legal obligation: To comply with UK tax and food safety regulations.
5. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
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Service providers (e.g. payment processors, delivery services).
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Analytics and advertising platforms (e.g. Google Analytics, Facebook Pixel).
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Law enforcement or regulatory bodies if required by law.
All third-party partners are required to respect your privacy and handle data lawfully.
6. How Long We Keep Your Data
We retain your data only for as long as necessary:
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Customer and order records: up to 6 years (for tax/legal purposes).
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Marketing data: until you unsubscribe or request deletion.
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Analytics data: as per cookie lifespans.
7. Your Rights
Under UK GDPR, you have the right to:
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Access a copy of your data.
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Request correction or deletion.
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Withdraw consent at any time.
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Object to processing or request data portability.
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Lodge a complaint with the Information Commissioner’s Office (ICO).
You can exercise your rights by contacting us at hello@poshdesserts.co.uk.
8. Cookies
We use cookies to improve your experience and analyse website traffic. Please read our Cookie Policy for full details and how to manage your preferences.
9. Security
We take appropriate technical and organisational measures to protect your data, including encrypted storage and limited access to authorised personnel only.
10. Third-Party Links
Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for their privacy practices and encourage you to read their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on this page, and we encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about how your data is used, please contact:
Posh Desserts Ltd
📧 Contact us : via whatsApp or contact us page
🌐 Website: www.poshdesserts.co.uk
📍 Based in the United Kingdom